FAQ

Do you charge in Dollars only?

We take payments in USD only. If you order from any other country, you will be charged at your country’s currency exchange rate of the day you order.

 

What are the ways to make payment?

We take payments from Amex credit cards. We also accept payments from PayPal. Cheques, Money orders, bank transfers, debit cards or Cash on delivery are not acceptable.

 

How secure is my online order?

All information is secured under SSL security. We never save your credit card information on our server.

 

How to cancel or change the orders?

We old all rights to accept or decline any placed order even if we have sent the order confirmation of the customer. If we cancel the order once the authorization has been made from credit card end, we will send the credit back to the original payment method. 
Any order that has been packed or shipped already will not be canceled.

 

Is there any possibility of changing shipping detail once the order has been placed?

We advise our costumers to please be careful about the shipping address before placing the order, as no change in shipping will be allowed once the order has been processed or shipped.

 

WHEN WILL I RECEIVE MY REFUND?

Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.

 

DO YOU SHIP INTERNATIONALLY? DO I HAVE TO PAY DUTIES AND TAXES?

Yes, we ship everywhere in the world and use DHL eCommerce for all international shipments. Customs and additional fees may apply for international shipments. Please contact your local customs office for more information. For certain countries, we offer a Premium shipping method that includes prepayment of all customs and duties. With our premium shipping option, goods will be imported on behalf of the buyer. The buyer authorizes Fuelmefoot Yoga to import goods on his behalf and agrees that Fuelmefoot Yoga may delegate this obligation to a subcontractor (e.g. a customs broker). Taxes & duties will be paid in addition to the purchase price of the goods at checkout. To see our full shipping policy, click